Auto body repair frequently asked questions

Who do I pay my deductible to?

Your deductible if applicable will be payable to the shop when your vehicle repairs are completed. If you are not sure if you have a deductible, please ask one of our staff members to verify if a deductible will apply to your repairs.

My insurance company is steering me to a certain body shop, do I have to go there?

ABSOLUTELY NOT! Your shop decision is solely your choice. Highland Autostar works with ALL insurance companies. Some companies may ask that you drive to a “claims center”. You may chose to do this. You may also request to have the inspection at our facility so that our staff may inspect the vehicle with their appraiser and discuss the repairs together.

Is there a warranty on the repairs?

YES. Highland Autostar Collision Center Warranties all labor and material for the lifetime of the vehicle for as long you own the vehicle. The parts are warranted by the suppliers and vary in length from 1 year to lifetime warranties.

I need a rental vehicle. How do I arrange one?

We facilitate all rental appointments. We will set your appointment time and arrange it so the vehicle is at our facility when you arrive. We will do the paperwork here in our office. When your vehicle is done you will leave the rental car here and the rental company will pick up the vehicle at a later time.

Can I get a ride home when I drop off my car?

Yes, we would be happy to provide this service to you. We want each customer’s visit to be a positive experience and will work diligently towards that goal. We provide a pickup and delivery service.

Do I have to get more than one estimate?

No. There is no law that states you need more than one estimate. Our staff will work with all insurance companies to negotiate the price of what the cost will be to restore your vehicle to pre-loss condition. There is very little value in spending your time going to other facilities as well as the other facilities time writing estimates on vehicles that will not be repaired there. Your shop is your choice, you do not need to go anywhere else for estimates.

Do you ever use aftermarket parts instead of original equipment parts?

By law, your insurance company needs your permission to use aftermarket parts in your repairs. Although the preference would be to use new OEM parts there are circumstances when aftermarket parts maybe a more suitable repair option for repairs.

How long will it take to fix my car?

It depends on the amount and the severity of the damage, the type of vehicle, availability of parts, and unseen damage discovered during the repair process. We will always give you our best estimate of the time required when we write your estimate, and will keep you posted regularly during the repair process. Please call or e-mail us if you have any questions. repairs@highlandautostar or call.

What do I do if my car is not drivable?

Call us. One of staff members will arrange towing for your vehicle. Do not attempt to drive it. If possible safely move your vehicle to the side of the road. If you drive an unsafe vehicle you could be held responsible for any additional damages cause by driving a damaged vehicle.

My car is at a tow yard or the impound lot, what do I do?

Call us and we will go get it. We will pay the bill and take care of the paper work for you by adding the cost to your insurance claim. One call is all you need with Highland Autostar Collision Center.

Do I need an appointment for an estimate or a repair?

No you can stop in any time for an estimate during normal business hours. Repairs can be dropped off at most anytime however it may be necessary to schedule a time for the repairs to allow for parts ordering and rental car arraignments to be made.

I do not have rental car coverage what do I do?

Highland Autostar has complimentary loaner cars available by appointment only. If you in fact do not have rental coverage. A shuttle service is also available if you would need a ride to home work or even the airport. Rental cars are also available with a discounted rate.